Care Navigation

“Please don’t be offended if you are asked what the problem is when you ring to book an appointment.
This is called Care Navigation and it’s about helping you get to the service you need!”

The Care Navigator might suggest other professionals that could help you better such as:

  • Pharmacist
  • Counsellor
  • Support for Older People
  • Carer Support
  • Mental Health Support
  • Support to become healthier and more active

About Care Navigation

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health Clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen first by the Clinician that is best placed to manage their clinical problem.

The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.

If you would like someone to explain this to you in person, a member of our practice team will be happy to help.

Useful Links

Pharmacy First -
https://wkccg.dorisinfo.co.uk/documents/1530266443.pdf

Thinkaction –
https://wkccg.dorisinfo.co.uk/documents/1528188137.pdf

Health and Social Care Co-Ordinators – TONBRIDGE AND MALLING ONLY
https://wkccg.dorisinfo.co.uk/documents/1530098730.pdf

Live Well Kent –
https://wkccg.dorisinfo.co.uk/documents/1528188053.pdf

One You Kent –
https://wkccg.dorisinfo.co.uk/documents/1528190612.pdf

Age Well –
https://wkccg.dorisinfo.co.uk/documents/1528187994.pdf

Your Neighbourhood Professionals. Just a Click Away! Counselling: why wait for a NHS appointment? Contact a private counsellor today Set up a lasting power of attorney before you lose capacity and it’s too late Cruz Osteopathy Westerham Eye Care Opticians
Winterton Surgery, Westerham - Winterton Surgery, Russell House, Market Square, Westerham, TN16 1RB
  • Telephone 01959 564949
The Medical Centre, Sundridge - 173 Main Road, Sundridge, Sevenoaks, Kent, TN14 6EH, (01959) 562531
  • Telephone 01959 562531
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Counselling: why wait for a NHS appointment? Contact a private counsellor today Set up a lasting power of attorney before you lose capacity and it’s too late Cruz Osteopathy Westerham Eye Care Opticians
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